MORRIS PLAINS, NJ, July 23, 2018 – Weichert Workforce Mobility, one of the world’s leading providers of corporate mobility solutions, received the highest Net Satisfaction rating among service providers in its industry, according to the Twenty-Fourth Annual Nationwide Relocating Employee Survey.
This survey is the only objective, industry-wide survey to rank the quality of service provided by relocation companies based on feedback from transferred employees. The results allow HR professionals to assess the customer experience from their employees’ perspectives.
This is the second consecutive year that Weichert has earned the highest Net Satisfaction rating from relocating employees in this survey. Additionally, for the second straight year, Weichert earned more “top block” scores—scores of 9 or 10 on a ten-point scale, representing the highest level of satisfaction—than any other relocation provider.
According to Alan Trippel, founder of Trippel Survey & Research LLC and architect of the survey, “‘Net satisfaction’ is the strongest and most accurate indicator of service quality, as it reflects the number of a company’s promoters minus the detractors to identify the company with the highest rate of exceptional performance.”
Collectively, Weichert has earned extraordinary accolades in Trippel’s three primary relocation surveys. In the recent Sixteenth Annual Relocation Managers Survey, Weichert received the highest net satisfaction rating from corporate relocation managers, and in the Fourteenth Annual Relocation Managers’ Survey—International Administration, Policy & Performance, Weichert received the highest satisfaction scores for global services among its largest competitors.
“Relocation is all about the customer experience. When mobile employees are settled quickly and easily and are happy with their moves, our clients benefit from improved productivity and higher retention rates,” said Dave Bencivengo, President of Weichert Workforce Mobility. “These results give us true ‘voice of the customer’ confirmation that our colleagues are delivering Legendary Service experiences and positively influencing our clients’ workforce mobility investment.”
Overall, this marks the fifth consecutive year of this survey in which Weichert has received service satisfaction ratings well above the industry average.
“The results that our colleagues continue to earn for us year over year in these surveys are commendable and inspiring,” added Vicki Lander, Executive Vice President of Weichert Workforce Mobility. “I’m proud of the way they become lifelines for the mobile employees they serve, and of their commitment to transforming every move into a positive, rewarding experience.”