PARSIPANNY, NJ — For an unprecedented ninth consecutive year, Weichert Workforce Mobility, a global leader in the deployment and management of mobile talent, earned the highest Net Satisfaction rating among its industry’s largest providers in the Annual Nationwide Relocating Employee Survey. Weichert also earned the highest overall service satisfaction score among all of the companies ranked.
Conducted by Alan Trippel Survey and Research LLC, the Annual Nationwide Relocating Employee Survey is the longest-running and most authoritative independent study of the quality of service provided by relocation companies, based on feedback obtained directly from mobile employees. The results allow HR and corporate professionals who manage mobile talent to accurately assess the employee experience, which is the single most important metric impacting recruitment and retention.
According to Trippel, “Net Satisfaction is the strongest and most meaningful indicator of service quality.”
“Earning the industry’s highest Net Satisfaction rating from relocating employees in any year is impressive; earning it for nine consecutive years confirms that service excellence is part of our DNA,” said Dave Bencivengo, President of Weichert Workforce Mobility. “With close to a decade of dominance in this survey, we’re proud of the incredible work our team does to empower our clients and their mobile talent to make work happen.”
Weichert has made headlines in recent months for its advancements in relocation technology, including the launch of Weichert Go, the industry’s first and only future-proof mobility management platform, and the award-winning SMARTRIP global compliance system.
Added Bencivengo: “Although we offer the industry’s most advanced technology, these survey results validate our belief that the faster technology evolves, the more important a tenured, empathetic and resourceful Counselor is to a relocating employee. We’re proud of the critical role our people play in helping to unleash the world’s talent.”
“Business trends come and go, but service excellence never goes out of style,” said Mark Bennett, Executive Vice President. “By consistently earning the industry’s highest ratings from arguably the toughest critics of the relocation process, our colleagues have made exceptional service one of our strongest competitive differentiators.”
“While the global pandemic created new challenges for companies managing mobile workforces, it also reinforced the value of exceptional service experiences,” said Vicki Lander, Executive Vice President. “Our colleagues’ ability to adapt to constantly changing customer expectations and continue to exceed those expectations is a real point of pride for our organization.
“Our clients always tell us that our people are what make Weichert special,” continued Lander. “Results such as these—maintained day after day, year over year—support this sentiment, which is why Weichert remains the partner of choice for companies focused on providing their employees with the very best relocation service and support.”