Throughout 2020, the confluence of pandemic and uncertainty pushed HR and Global Mobility managers into uncharted waters, driving greater demand for Weichert’s agility, creativity and seasoned expertise.
The result was a year of listening, learning, and positive growth with new clients and overall market momentum, in which we:
Empowering Clients to Succeed
Our collaborative, responsive culture empowered us to quickly design and implement new solutions to address the needs and challenges brought on by the pandemic, including virtual assignments, hybrid remote work, business traveler compliance, pre-trip assessment and duty of care. Indicative of the value we deliver to clients–and providing the ultimate endorsement–we re-signed nearly 100% of clients with expiring contracts.
We also hosted dozens of roundtables and virtual learning sessions with corporate mobility managers, encouraging conversation and problem-solving with peers. The research and revelations collected from these sessions, reflecting the insight of such companies as Walmart, Toyota, Micron, Regeneron, BP, Transocean, Cargill and Moderna, were collected in our white paper, Lessons Learned: COVID’s Impact on Workforce Mobility, which became the corporate playbook for managing a successful program in the age of pandemic.
We expect this momentum to carry over into 2021, as we continue to set the standard for customer service experiences and bring new innovations to market to benefit clients, mobile workers, colleagues and supplier partners.
High Marks from Clients and Customers
Our annual Client Survey saw us set a new benchmark in service satisfaction, with 97 percent satisfied and 99 percent confirming that they view Weichert as a Trusted Partner, providing Legendary Service while delivering lasting, tangible value.
This video from Executive Vice President Vicki Lander recaps the Survey results while also highlighting the qualities our clients find so valuable among our colleagues: agility, responsiveness, collaboration and consultative expertise.
We were also proud to see that in The Twenty-Sixth Annual Nationwide Relocating Employee Survey, we received the highest Net Satisfaction rating from mobile employees—perhaps the toughest critics—among large providers for the seventh consecutive year! Conducted by Trippel Survey & Research, this survey provides unbiased, objective rankings of the quality of service provided by relocation companies based on feedback obtained directly from the employees who have been relocated.
According to Alan Trippel of Trippel Research, “Net Satisfaction is the strongest and most accurate indicator of service quality.”
Focus on Winning Outcomes
As we move into 2021, every action, every engagement, every decision we make will continue to be informed by our company’s Beliefs. Most specifically, our Belief in delivering winning outcomes—creating futures where people thrive and delivering results for our clients, our company, our partners and the mobile employees we serve.
Contact us to discover the many ways we can help your company’s mobility program and your mobile talent thrive.