We’re never ones to brag. In fact, we prefer to use this space to discuss our latest research findings or some other piece of info that will make managing your relocation program easier. But when our colleagues make us proud, we can’t help but talk about it.
The past 12 months have represented a period of tremendous growth for Weichert Workforce Mobility, as we made great strides toward our long-term vision of delivering a holistic, end-to-end mobility solution through vertical alignment of the supply chain, launching in-house title and closing, household goods and relocation tax services to maximize efficiency and cost-effectiveness.
What makes this period of innovation and growth so remarkable is that throughout it, we attained some of the highest customer service marks in our company’s history—not only on our own internal client and transferee evaluations, but on several well-respected industry surveys. We are proud to direct your attention to some key metrics:
For evidence that these metrics are meaningful, we point to our recent client retention rates. In 2014, we earned a 98% client retention rate while 85% of clients whose contracts were expiring renewed or extended their partnerships with us without going to bid. We consider these unusually high rates the best indicators that we are “getting the job done right” and that once clients experience our service, they stay with us.